Building your skills & confidence!

Get the expertise you need to deliver software success and delight your customers

Are you looking to grow your ability to help organizations succeed with software? We help you learn the skills, methods and tactics you need to drive effective user adoption, ensure systems deliver business benefits, so you and your customers are successful!

Program Options

We offer three great training approaches to meet your specific needs

  • "Masterminds" Our Ongoing Professional Development Programs

    Our ongoing (subscription based) Customer Success or User Adoption professional development programs keep you advancing your skills and career. They include access to a large library of online training, live instructor-led sessions, discussion groups, access to new courses, and more.

  • Individual (Single Purchase) Courses

    Select courses are offered for single-purchase. These courses may included a variety of content, including online training, live sessions, and more. Check the description of each course for details.

  • Private / Group Team Training

    We offer a variety of training and workshop programs that are delivered to your internal team. Programs can be customized to meet your specific needs and can be delivered on-site or remotely. Contact us for more information.

Ongoing Training & Professional Development

Continuously expand your knowledge, expertise, and confidence to grow your career!

  • One-off training programs are of limited value. To truly grow your skills, you need ongoing professional development programs that build and reinforce your skills and confidence over time.

  • You get bit-sized learning that fits your schedule and keeps you advancing at your own pace.

  • Live, instructor-led virtual training and coaching sessions are included each month! Get your questions answered, learn in-depth practices, and learn best-practices from experts!

  • Earn industry recognized certifications that demonstrate your skills and expertise!

  • Stay current on emerging trends and best-practices via new learning content delivered every 4 - 6 weeks

  • Optional private coaching calls

Frequently Asked Questions

  • What is included in the Mastermind programs?

    Each Mastermind program includes multiple online training courses, live instructor-led sessions, toolkits, discussions, and more. The specific courses to which you get access vary by program, so be sure to review each package to learn more.

  • Do I earn a customer success certification?

    Yes! Upon completing the Customer Success Foundations course and the related test (included at no additional charge) you earn your level 1 certification. Additional certification(s) are coming soon! Please note, currently there is not a single industry-wide customer success standard for certifications. CS Mastermind is working closely with the Customer Success Association to develop industry wide training standards and certification criteria. Once this is defined we will update our program and certification to ensure it is compliant with all industry standards.

  • How do I get started?

    Simply click on the Join Now button to purchase your subscription. You will immediately get access the Customer Success - Growth Foundations Course" Once you complete the foundation course, you will get access to all other courses included in your subscription.

  • How are the live instructor-led sessions structured?

    The instructor-led sessions are live meetings delivered via video conference. Each session is focused on a specific topic and include the presentation of new materials and provide you the opportunity to ask questions and get immediate answers. These sessions are recorded and made available for replay at your convenience.

  • When are the live instructor-led sessions held?

    Our instructor-led sessions are offered several times a month. Some session topics repeat (especially for the growth foundations training). Sessions are offered on different dates and times to accommodate participants located in different time zones.

  • How frequently do I get access to new courses?

    We are constantly developing new materials and have a well-defined content creation roadmap. New courses are released approximately every 4 - 6 weeks. The specific courses to which you will receive access depend on the program to which you subscribe.

  • What is your cancellation and refund policy?

    We are so confident that you will love the program and see great results, that we offer a 30-day money back guarantee. While we do ask for a 12-month commitment so you get the full benefits of the program, you can cancel at any time. So why not start and try Customer Success Mastermind right away?


Hear What Others Had to Say About Our Customer Success Training Programs

“Tri Tuns helped give me the tools and knowledge I needed to get more depth of information from my interactions with clients. I was able to restructure my meetings and calls to come across more professional but at the same time relaxed enough to have the best possible chance in starting open conversations. I definitely feel more confident in what I do and definitely see this coming through in my results.”

Client Success Manager, Financial Times

Kyle Jackson

“I can say that Tri Tun's approach to Customer Success is forward thinking and designed to move thinking from focusing on technology to now focusing on the customer's business needs. There methodology has helped me drive improved customer engagement and adoption. I highly recommend the course and taking the time to learn this approach.”

Director of Implementation Success, Learning Ally

Andrew Singleton

“I've been working as a CSM for just over a year and I have to say that I found this course really great for defining what we should know about and be doing rather than what people with very limited knowledge of CS assume we should be doing - and there's a huge difference. Whilst every organisation/business have/has their own requirements, the clarity provided on what Customer Success really means and the guidance on how to focus on the CS role in a structured, proactive way is great and the content has provided me with the confidence to develop, progress and establish my own CS career more speedily.”

Customer Success Professional

Lisa Callinan

Watch Intro Video

Video Testimonial

Click to watch this video testimonial!

Meet Your Instructors

Instructor Bio:

Jason is a passionate thought leader in the field of customer success and software user adoption. Jason's 20+ years' experience leading technology implementation and adoption programs has given him the expertise to help organizations overcome the largest challenge they face - getting people to use technology to deliver results. Jason is the CEO of Tri Tuns, LLC, Co-Founder of Customer Success Mastermind, and Co-Host of the popular customer success podcast, "The Jasons Take On..." Jason has a master's degree in information systems from the London School of Economics, a master's degree in organization development & strategic human resource from Johns Hopkins University, and a bachelor's degree in business administration from George Washington University.

Jason Whitehead

Executive Instructor

Meet Your Instructors

Instructor Bio:

Sue Nabeth Moore is an active evangelist of customer success (CS) in Europe. As well as running her company, Success Track Enterprise providing CS strategic and operational consultancy and training services , she also regularly organizes and contributes to CS meetups and events around Europe. Sue is also a co-founder of Customer Success Mastermind. Inspired by Star Trek, her company slogan is “May you succeed long and prosper!”

Sue Nabeth Moore

Executive Instructor

Contact Us

Have more questions about our subscription programs? We have answers!

Individual Online Courses

Online Fundamentals Training Available For Individual Purchase

Do you prefer a single self-study (online) course?

If you just want a single online course to get started, we have you covered!

  • Get immediate access to our core foundations training classes.

  • Quickly learn the key concepts and skills you need to immediately help customers.

  • Complete the course and test to earn an industry-recognized certification.

Contact Us

Have questions about our individual online training courses? We are here to help.

Private / Group Team Training

Build the confidence and skills of your entire team.

We offer a variety of private and customized group training options to help elevate the skills and impact of your entire team. Group team training can be delivered in-person or virtually. We can also customize our training program and content to help you solve the specific challenges your team faces. Contact us to learn more and get a quote.

Private / Group Training Options

The flexibility you need to get the right training for your team.

  • Training can be delivered in-person or virtually.

  • Training can include access to proven online training content or we can build custom content for you.

  • Group training programs include post-training coaching and support calls for all program participants

  • Include access to our training program as part of your new employee onboarding, so future staff have the skills they need to quickly be effective at their jobs.

Contact Us

Want to learn more about your private / group training options?