Learn the proven concepts, strategies, tactics and best-practices for delivering exceptional customer success services and growing your career
Gain advanced training in organizational change management (OCM) and user adoption to solve complex customer adoption problems
Increases your ability to drive customer outcomes while expanding accounts and reducing churn
Develop your soft skills so you can lead customers with confidence and ease
Earn an industry recognized certification that boosts your career growth
Your Customer Success Mastermind program includes both online (self-study) and virtual, live instructor-led training sessions. This gives you maximum flexibility to learn at your own pace while also benefiting from the in-depth expertise of our instructors.
You begin by taking the "Customer Success Growth Foundations" online course.
- Instructor-led training sessions accompany the foundations course.
- Live sessions for our foundation course repeat on a regular basis, so no matter when you join you get access to an expert trainer.
- Sessions are recorded and replays are made available.
Once you complete the foundations courses, you get access to the additional training courses included in your program.
- New courses are released on an ongoing basis (approximately every 4 - 6 weeks).
- Additional instructor-led training sessions (live and recorded) for various topics are also provided.
First Year Learning Path
We recommend you complete the following courses durng your first 12 months of Customer Success Mastermind:
- Get SMART About Your Adoption Goals
- Facilitating a Customer User Adoption Gap Analysis
- Building Effective Success Plans
- Effective Organizational Onboarding with Your Project Sponsor
- Onboarding with Your Project Sponsor
- Conducting Effective Business Reviews
- Engaging Customers: Effective questions, Difficult Conversations, Negotiations & Objection Handling
- Holding Customers Accountable for Executing Their Own Success Plan
- Listening to Your Customers and Setting Expectations: Getting & Operationalizing Product Feedback
- Planning for Success – Mobilizing Your Team
CS Mastermind - Free Intro & Demo
3. Individual Courses
Register to take this FREE introduction & demo of Customer Success Mastermind! Get your questions answered and accelerate your CS career today!
Templates & Checklists
Many of our online courses include examples, templates and checklists that you can download and use with your clients and teammates.
Join Our Affiliate Program
All Customer Success Mastermind participants are eligible to join our affiliate program. Simply share your referral link and earn a commission from anyone one who subscribes from your link.
Discounted Private Coaching Calls
All customer success members can purchase private coaching sessions at a discounted rate. Private coaching is a great way to advance your skills and grow your career.
Sue Nabeth Moore
“Tri Tuns helped give me the tools and knowledge I needed to get more depth of information from my interactions with clients. I was able to restructure my meetings and calls to come across more professional but at the same time relaxed enough to have the best possible chance in starting open conversations. I definitely feel more confident in what I do and definitely see this coming through in my results.”
“I can say that Tri Tun's approach to Customer Success is forward thinking and designed to move thinking from focusing on technology to now focusing on the customer's business needs. There methodology has helped me drive improved customer engagement and adoption. I highly recommend the course and taking the time to learn this approach.”
“I've been working as a CSM for just over a year and I have to say that I found this course really great for defining what we should know about and be doing rather than what people with very limited knowledge of CS assume we should be doing - and there's a huge difference. Whilst every organisation/business have/has their own requirements, the clarity provided on what Customer Success really means and the guidance on how to focus on the CS role in a structured, proactive way is great and the content has provided me with the confidence to develop, progress and establish my own CS career more speedily.”
What is included in the Mastermind programs?
Each Mastermind program includes multiple online training courses, live instructor-led sessions, toolkits, discussions, and more. The specific courses to which you get access vary by program, so be sure to review each package to learn more.
Do I earn a customer success certification?
Yes! Upon completing the Customer Success Foundations course and the related test (included at no additional charge) you earn your level 1 certification. Additional certification(s) are coming soon! Please note, currently there is not a single industry-wide customer success standard for certifications. CS Mastermind is working closely with the Customer Success Association to develop industry wide training standards and certification criteria. Once this is defined we will update our program and certification to ensure it is compliant with all industry standards.
How do I get started?
Simply click on the Join Now button to purchase your subscription. You will immediately get access the Customer Success - Growth Foundations Course" Once you complete the foundation course, you will get access to all other courses included in your subscription.
How are the live instructor-led sessions structured?
The instructor-led sessions are live meetings delivered via video conference. Each session is focused on a specific topic and include the presentation of new materials and provide you the opportunity to ask questions and get immediate answers. These sessions are recorded and made available for replay at your convenience.
When are the live instructor-led sessions held?
Our instructor-led sessions are offered several times a month. Some session topics repeat (especially for the growth foundations training). Sessions are offered on different dates and times to accommodate participants located in different time zones.
How frequently do I get access to new courses?
We are constantly developing new materials and have a well-defined content creation roadmap. New courses are released approximately every 4 - 6 weeks. The specific courses to which you will receive access depend on the program to which you subscribe.
What is your cancellation and refund policy?
We are so confident that you will love the program and see great results, that we offer a 30-day money back guarantee. While we do ask for a 12-month commitment so you get the full benefits of the program, you can cancel at any time. So why not start and try Customer Success Mastermind right away?