Become A Change Management / User Adoption Expert!

Learn the skills you need to deliver success with software!

Are you looking to expand your knowledge, skills, and confidence in change management and user adoption? Do you want to learn how to learn how to get people to use your software? User Adoption Mastermind builds the skills you need to deliver exceptional software success and grow your career!

How You Benefit

Jumpstart Your Customer Success Career

  • Learn the proven concepts, strategies, tactics and best-practices for managing change and driving fast, effective user-adoption of software

  • Gain advanced skills and techniques for leading change and effectively engage with executives in your organization

  • Increases your ability to drive business outcomes from the successful use of software

  • Develop your soft skills so you can lead cith confidence and ease

  • Earn an industry recognized certification that boosts your career growth

A Flexible Change Management & User Adoption Blended-Learning and Certification Program

Ongoing professional development so you continue to grow and advance your career

  • Online Courses

    Online training content allows self-paced self-study 24 x 7.

  • Live, Instructor-Led Training & Coaching

    Live, instructor-led virtual training provides hands-on training delivered by proven user adoption experts.

  • Certification

    Earn an industry-recognized user adoption certification that you can share with managers, customers and Linked-In connections.

  • Coaching

    Coaching and support calls to reinforce learning and help you apply what you have learned. Private coaching calls (optional) are available.

  • Industry Best Practices

    Learn best-practices from instructors and peers.

  • Ongoing Learning

    Stay current on emerging trends and best-practices via new learning content delivered every 4 - 6 weeks.

Program Structure

The Right Blend of Online (Self-Study) and Live (Virtual) Instructor-Led Training

Your User Adoption Mastermind program includes both online (self-study) and virtual, live instructor-led training sessions. This gives you maximum flexibility to learn at your own pace while also benefiting from the in-depth expertise of our instructors.

You begin by taking the "Software User Adoption Programs - Foundations Training" online course. 

  • Instructor-led training sessions accompany the foundations course. 
  • Live sessions for our foundation course repeat on a regular basis, so no matter when you join you get access to an expert trainer.
  • Sessions are recorded and replays are made available.

Once you complete the foundations courses, you get access to the additional training courses included in your program.

  • New courses are released on an ongoing basis (approximately every 4 - 6 weeks).
  • Additional instructor-led training sessions (live and recorded) for various topics are also provided.

Continue with Recommended Learning Paths

You Have the Flexibility to Take Courses as You Need Them or Follow Our Recommended Learning Paths

First Year Learning Path

We recommend you complete the following courses durng your first 12 months of Customer Success Mastermind:

  • Get SMART About Your Adoption Goals 
  • Facilitating a Customer User Adoption Gap Analysis 
  • Building Effective Success Plans
  • Conducting Effective Business Reviews 
  • Holding Internal Stakeholders Accountable for Executing Their Own Success Plan
  • Planning for Success – Mobilizing Your Team

Bonus Material

Check Out the Extra Perks of Your Customer Success Mastermind Membership!

  • Templates & Checklists

    Many of our online courses include examples, templates and checklists that you can download and use with your clients and teammates.

  • Join Our Affiliate Program

    All Customer Success Mastermind participants are eligible to join our affiliate program. Simply share your referral link and earn a commission from anyone one who subscribes from your link.

  • Discounted Private Coaching Calls

    All customer success members can purchase private coaching sessions at a discounted rate. Private coaching is a great way to advance your skills and grow your career.


Instructor Bio:

Jason is a passionate thought leader in the field of customer success and software user adoption. Jason's 20+ years' experience leading technology implementation and adoption programs has given him the expertise to help organizations overcome the largest challenge they face - getting people to use technology to deliver results. Jason is the CEO of Tri Tuns, LLC, Co-Founder of Customer Success Mastermind, and Co-Host of the popular customer success podcast, "The Jasons Take On..." Jason has a master's degree in information systems from the London School of Economics, a master's degree in organization development & strategic human resource from Johns Hopkins University, and a bachelor's degree in business administration from George Washington University.

Jason Whitehead

Executive Instructor


Instructor Bio:

Sue Nabeth Moore is an active evangelist of customer success (CS) in Europe. As well as running her company, Success Track Enterprise providing CS strategic and operational consultancy and training services , she also regularly organizes and contributes to CS meetups and events around Europe. Sue is also a co-founder of Customer Success Mastermind. Inspired by Star Trek, her company slogan is “May you succeed long and prosper!”

Sue Nabeth Moore

Executive Instructor

Frequently Asked Questions

  • What is included in the Mastermind progras?

    Your Mastermind program includes multiple online training courses, live instructor-led sessions, toolkits, discussions, and more. The specific courses to which you get access vary by program, so be sure to review each package to learn more.

  • How are the live instructor-led sessions structured?

    The instructor-led sessions are live meetings delivered via video conference. Each session is focused on a specific topic and include the presentation of new materials and provide you the opportunity to ask questions and get immediate answers. These sessions are recorded and made available for replay at your convenience.

  • When are the live instructor-led sessions held?

    Our instructor-led sessions are offered several times a month. Some session topics repeat (especially for the growth foundations training). Sessions are offered on different dates and times to accommodate participants located in different time zones.

  • How frequently do I get access to new courses?

    We are constantly developing new materials and have a well-defined content creation roadmap. New courses are released approximately every 4 - 6 weeks. The specific courses to which you will receive access depend on the program to which you subscribe.

  • What is your cancellation and refund policy?

    We are so confident that you will love the program and see great results, that we offer a 30-day money back guarantee. While we do ask for a 12-month commitment so you get the full benefits of the program, you can cancel at any time. So why not start and try Customer Success Mastermind right away?

Pricing options

Explain how different pricing options might be valuable to different segments of your audience.

100% Risk Free!!

Your Satisfaction is Guaranteed!

We are so confident that you will love the program and see great results, that we offer a 30-day money back guarantee. While we do ask for a 12-month commitment so you get the full benefits of the program, you can cancel at any time. So why not start and try User Adoption Mastermind right away?
Man Smiling


We think you will agree, User Adoption Mastermind is a great ongoing professional program to help you launch and quickly advance your customer success career. Our industry-leading instructors help you grow the skills, confidence and expertise you need to clients and deliver outstanding user adoption programs. Our no-risk satisfaction guarantee means that if you are not satisfied with the program you get a full refund! So, why not join right now and take your career to the next level?