Learn the proven concepts, strategies, tactics and best-practices for managing change and driving fast, effective user-adoption of software
Gain advanced skills and techniques for leading change and effectively engage with executives in your organization
Increases your ability to drive business outcomes from the successful use of software
Develop your soft skills so you can lead cith confidence and ease
Earn an industry recognized certification that boosts your career growth
Your User Adoption Mastermind program includes both online (self-study) and virtual, live instructor-led training sessions. This gives you maximum flexibility to learn at your own pace while also benefiting from the in-depth expertise of our instructors.
You begin by taking the "Software User Adoption Programs - Foundations Training" online course.
- Instructor-led training sessions accompany the foundations course.
- Live sessions for our foundation course repeat on a regular basis, so no matter when you join you get access to an expert trainer.
- Sessions are recorded and replays are made available.
Once you complete the foundations courses, you get access to the additional training courses included in your program.
- New courses are released on an ongoing basis (approximately every 4 - 6 weeks).
- Additional instructor-led training sessions (live and recorded) for various topics are also provided.
First Year Learning Path
We recommend you complete the following courses durng your first 12 months of Customer Success Mastermind:
- Get SMART About Your Adoption Goals
- Facilitating a Customer User Adoption Gap Analysis
- Building Effective Success Plans
- Conducting Effective Business Reviews
- Holding Internal Stakeholders Accountable for Executing Their Own Success Plan
- Planning for Success – Mobilizing Your Team
Templates & Checklists
Many of our online courses include examples, templates and checklists that you can download and use with your clients and teammates.
Join Our Affiliate Program
All Customer Success Mastermind participants are eligible to join our affiliate program. Simply share your referral link and earn a commission from anyone one who subscribes from your link.
Discounted Private Coaching Calls
All customer success members can purchase private coaching sessions at a discounted rate. Private coaching is a great way to advance your skills and grow your career.
Sue Nabeth Moore
What is included in the Mastermind progras?
Your Mastermind program includes multiple online training courses, live instructor-led sessions, toolkits, discussions, and more. The specific courses to which you get access vary by program, so be sure to review each package to learn more.
How are the live instructor-led sessions structured?
The instructor-led sessions are live meetings delivered via video conference. Each session is focused on a specific topic and include the presentation of new materials and provide you the opportunity to ask questions and get immediate answers. These sessions are recorded and made available for replay at your convenience.
When are the live instructor-led sessions held?
Our instructor-led sessions are offered several times a month. Some session topics repeat (especially for the growth foundations training). Sessions are offered on different dates and times to accommodate participants located in different time zones.
How frequently do I get access to new courses?
We are constantly developing new materials and have a well-defined content creation roadmap. New courses are released approximately every 4 - 6 weeks. The specific courses to which you will receive access depend on the program to which you subscribe.
What is your cancellation and refund policy?
We are so confident that you will love the program and see great results, that we offer a 30-day money back guarantee. While we do ask for a 12-month commitment so you get the full benefits of the program, you can cancel at any time. So why not start and try Customer Success Mastermind right away?