Course curriculum
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01
Getting Started
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Welcome! Here is what to expect...
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Before you get started...
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02
Kicking-Off With Customers
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1. Becoming a successful Customer Success Manager
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2. Shifting the conversation with your customers
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3. Accelerating business value creation by focusing on adoption
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Join the Instructor-Led Training Session on Modules 1 - 3!
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03
Maintaining Customer Relationships
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4. Understanding why your customers are not achieving success
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5. Establishing a strategic relationship with your customers
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6. Driving commitment to success through a structured process
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Join the Instructor-Led Training Session on Modules 4 - 6!
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04
Maturing Your Customer Success Capabilities
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7. Planning for a successful launch with key “before Go Live” actions
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8. Accelerating time to first value with Key “at Go Live” actions
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9. Accelerating business outcomes with key “post Go Live” actions
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10. Amplifying your customers’ success by aligning your organization
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11. BONUS MODULE! - Building tools, collateral, processes & playbooks for better customer engagement
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Join the Instructor-Led Training Session on Modules 7 -11!
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05
Your Feedback
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Please provide your feedback on this course!
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What's Next?
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Instructor(s)
Instructor Bio:

Instructor(s)
Instructor Bio:
