Course curriculum
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03
Become A Customer Success Expert!
Quickly Advance Your Customer Success Career

How You Benefit
Jumpstart Your Customer Success Career
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Learn the proven concepts, strategies, tactics and best-practices for delivering exceptional customer success services and growing your career
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Gain advanced training in organizational change management (OCM) and user adoption to solve complex customer adoption problems
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Increases your ability to drive customer outcomes while expanding accounts and reducing churn
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Develop your soft skills so you can lead customers with confidence and ease
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Earn an industry recognized certification that boosts your career growth
Building your skills & confidence!
Get the expertise you need to deliver software success and delight your customers

Ongoing Training & Professional Development
Continuously expand your knowledge, expertise, and confidence to grow your career!
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One-off training programs are of limited value. To truly grow your skills, you need ongoing professional development programs that build and reinforce your skills and confidence over time.
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You get bit-sized learning that fits your schedule and keeps you advancing at your own pace.
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Live, instructor-led virtual training and coaching sessions are included each month! Get your questions answered, learn in-depth practices, and learn best-practices from experts!
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Earn industry recognized certifications that demonstrate your skills and expertise!
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Stay current on emerging trends and best-practices via new learning content delivered every 4 - 6 weeks
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Optional private coaching calls
Instructor(s)
Instructor Bio:

Instructor(s)
Instructor Bio:

Frequently Asked Questions
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What is included in the Mastermind programs?
Each Mastermind program includes multiple online training courses, live instructor-led sessions, toolkits, discussions, and more. The specific courses to which you get access vary by program, so be sure to review each package to learn more.
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How do I get started?
Simply click on the Join Now button to purchase your subscription. You will immediately get access the Customer Success - Growth Foundations Course" Once you complete the foundation course, you will get access to all other courses included in your subscription.
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How are the live instructor-led sessions structured?
The instructor-led sessions are live meetings delivered via video conference. Each session is focused on a specific topic and include the presentation of new materials and provide you the opportunity to ask questions and get immediate answers. These sessions are recorded and made available for replay at your convenience.
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When are the live instructor-led sessions held?
Our instructor-led sessions are offered several times a month. Some session topics repeat (especially for the growth foundations training). Sessions are offered on different dates and times to accommodate participants located in different time zones.
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How frequently do I get access to new courses?
We are constantly developing new materials and have a well-defined content creation roadmap. New courses are released approximately every 4 - 6 weeks. The specific courses to which you will receive access depend on the program to which you subscribe.
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What is your cancellation and refund policy?
We are so confident that you will love the program and see great results, that we offer a 30-day money back guarantee. While we do ask for a 12-month commitment so you get the full benefits of the program, you can cancel at any time. So why not start and try Customer Success Mastermind right away?
100% Risk Free!!
Your Satisfaction is Guaranteed!
