Course curriculum

  • 01

    Kicking-Off With Customers

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    • 1. Becoming a successful Customer Success Manager

    • 2. Shifting the conversation with your customers

    • 3. Accelerating business value creation by focusing on adoption

  • 02

    Maintaining Customer Relationships

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    • 4. Understanding why your customers are not achieving success

    • 5. Establishing a strategic relationship with your customers

    • 6. Driving commitment to success through a structured process

  • 03

    Maturing Your Customer Success Capabilities

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    • 7. Planning for a successful launch with key “before Go Live” actions

    • 8. Accelerating time to first value with Key “at Go Live” actions

    • 9. Accelerating business outcomes with key “post Go Live” actions

    • 10. Amplifying your customers’ success by aligning your organization

    • 11. BONUS MODULE! - Building tools, collateral, processes & playbooks for better customer engagement

  • 04

    Your Feedback

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    • Please provide your feedback on this course!